QCR - Pizza Evaluation

1	When you called the location, how many times did the phone ring before it was answered?
	# of rings
	The phone was not answered or busy on my first attempt
When the phone was answered, did you receive a friendly greeting? If you were put on hold did the phone rep wait for you to say, “Yes, I can hold”. Mark off if you didn’t receive a friendly greeting or were placed on hold without a reply (i.e. hold – than all you hear is silence)
2	Did you receive a friendly greeting?
	Yes
	No, please explain
3	If you were put on hold, how long did you have to wait?
	Under 1 minute
	1-2 minutes
	Over 2 minutes
	N/A, I was not put on hold
If you were placed on hold was there an automated voice presenting you the specials?
4	While on hold, was there a voice recording that mentioned different special options?
	Yes, what specials were offered,
	No
	N/A, I was not placed on hold
If the employeee doesn't offer his or her name, conclude the call by saying, thanks, and what was your name?
5	Name of Employee who took your order.
6	Did the order taker get your name and phone number?
	Yes
	No, the order taker asked for my name, but not my phone number
	No, the order taker asked for my phone number, but not my name
	No, the order taker didn’t ask for my name and phone number
Select a specialty pizza and ask the order taker which ingredients are provided
7	Was your order taker knowledgeable about the menu?
	Yes
	No, what was ordered and not known
After you place your order, pause, to see if the order taker offers you an additional item. This item could be a combo, beverage, chips, extra meat or any additional item.
8	After placing your order, did the order taker suggest an additional item to compliment your meal?
	Yes, what was suggested:
	No