Bowling Evaluation

1	When you called the location, how many times did the phone ring before it was answered?
	# of rings
	The phone was not answered or busy on the first attempt
When the phone was answered, did you receive a friendly greeting? If you were put on hold did the phone rep wait for you to say, “Yes, I can hold”. Mark off if you didn’t receive a friendly greeting or were placed on hold without a reply (i.e. hold – than all you hear is silence)
2	Did you receive a friendly greeting?
	Yes
	No, please explain
3	If you were put on hold, how long did you have to wait?
	Under 1 minute
	1-2 minutes
	Over 2 minutes
	N/A, I was not put on hold
4	Name of Employee who took your call.
Was the employee aware of best times for you to play without a lengthy delay?
5	Was the employee knowledgeable about bowling hours, open play, league play, tournaments and any other question you had?
	Yes
	No, please explain
Examples of acceptable closing remarks include “Thank you” or “Have a great day!”
6	Did you receive an appropriate closing statement?
	Yes
	No, what was said, “
As you approached the restaurant, the location was easily identified with proper signage.
7	Location was easily seen from the street?
	Yes
	No, please explain
If visiting at night, was the parking lot well lit (mark off if lights were not working or dim)?
8	The parking lot was well lit?
	Yes
	No, please explain
	N/A, I visited the location during daylight hours