Golf Evaluation

1	When you called to place your reservation, was the call answered by the third ring?
	Yes
	No, please explain
When the phone was answered, did you receive a friendly greeting? If you were put on hold did the phone rep wait for you to say, “Yes, I can hold”. Mark off if you didn’t receive a friendly greeting or were placed on hold without a reply (i.e. hold – than all you hear is silence)
2	Did you receive a friendly greeting?
	Yes
	No, please explain
3	Name of Employee who took your call.
4	Did the employee ask for the number of players before booking a tee time?
	Yes
	No
5	Did the employee get your name and phone number and/or credit card when you booked the reservation?
	Yes
	No, what was not received
6	If your tee time wasn’t available, were you given an alternate?
	Yes, what were you offered
	No, what was said
	N/A, my tee time was available
After you placed your reservation, did the employee re-state your tee time and date?
7	Did the employee confirm your tee time and the date?
	Yes
	No, what was said, “
Examples of acceptable closing remarks include “Thank you” or “Have a great day!”
8	Did you receive an appropriate closing statement?
	Yes
	No, what was said, “