Salon Evaluation

1	When you called to make an appointment, how many times did the phone ring until it was picked up?
	# of rings
	The phone was never answered and/or busy
When the phone was answered, did you receive a friendly greeting? If you were put on hold did the phone rep wait for you to say, “Yes, I can hold”. Mark off if you didn’t receive a friendly greeting or were placed on hold without a reply (i.e. hold – than all you hear is silence)
2	Did you receive a friendly greeting?
	Yes
	No, please explain
3	If you were put on hold, how long did you have to wait?
	Under 1 minute
	1-2 minutes
	Over 2 minutes
	N/A, I was not put on hold
4	Name of Employee who took your appointment.
Examples of acceptable closing remarks include “Thank you” or “Have a great day!”
5	Did you receive an appropriate closing statement?
	Yes
	No, what was said, “
When you approached the salon, were there fewer than 6 pieces of trash?
6	As you approached the salon, was the storefront area clean and well maintained (first impression)?
	Yes
	No, please explain
Was the exterior signage well maintained?
7	Did the exterior signage look professional?
	Yes
	No, please explain
	N/A, there was no exterior signage
Were door frames and glass free from dirt and smudges? Were window and door decals in good working condition?
8	Were the exterior doors and windows clean?
	Yes
	No, please explain